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That Hair Co Reviews: A Comprehensive Guide to Quality & Service
The Ultimate Guide to That Hair Co Reviews: What You Need to Know Before You Buy
When considering hair extensions, one brand stands out: That Hair Co. With a range of products, including halo and clip-in extensions, customers are eager to share their experiences. However, reviews are mixed, with some praising the quality and customer service, while others express frustration over order issues. This guide aims to provide an in-depth analysis of That Hair Co reviews, comparing customer feedback from various platforms, including Trustpilot and Scam Detector, to help you make an informed decision.
| Type of Extension | Application | Pros | Cons |
|---|---|---|---|
| Halo Extensions | Easy to wear, no clips | Quick application, comfortable | May not suit all hair types |
| Clip-in Extensions | Versatile styling | Customizable length and volume | Requires more effort to apply |
| Tape-in Extensions | Semi-permanent | Natural look, long-lasting | Requires professional application |
| Weft Extensions | Customizable | Can be sewn in for a secure fit | Not suitable for beginners |
| Micro-link Extensions | Damage-free | No glue or heat required | Time-consuming installation |
Understanding That Hair Co
That Hair Co specializes in hair extensions, offering a variety of products designed to enhance hair length and volume. Their range includes halo, clip-in, tape-in, and weft extensions, catering to different styling needs and preferences. What sets thathair.co apart is their commitment to quality and customer satisfaction, focusing on providing products that seamlessly blend with natural hair.
Customer Feedback Overview
Customer feedback on platforms like Trustpilot reveals a mix of experiences. Many users commend the quality of the extensions, noting how well they blend with their natural hair. However, others express dissatisfaction with customer service and order fulfillment.
Positive Reviews
Several customers have shared their positive experiences with That Hair Co, particularly regarding the quality of their extensions. Users have reported:
- Blendability: Many customers find that the extensions blend seamlessly with their natural hair, creating a natural look.
- Durability: Users often highlight the longevity of the extensions, with many stating they can be reused multiple times.
- Customer Service: Some reviews mention excellent customer service experiences, with representatives going above and beyond to resolve issues.
Negative Reviews
Conversely, negative reviews often focus on challenges faced during the ordering process. Common complaints include:
- Order Issues: Some customers report not receiving their orders or facing difficulties tracking them.
- Customer Support: Several users have expressed frustration with the lack of timely responses from customer support, leading to feelings of dissatisfaction and distrust.
- Product Quality: A few reviews mention receiving defective products, which can be particularly disappointing.
Detailed Comparison of Hair Extension Types
To help you choose the right type of extension, here’s a detailed comparison of the technical features and applications of various hair extension types.
| Extension Type | Material | Application Method | Duration of Wear | Maintenance |
|---|---|---|---|---|
| Halo Extensions | Synthetic or Remy | Slip-on | 1-3 days | Low |
| Clip-in Extensions | Synthetic or Remy | Clips | Temporary (daily) | Moderate |
| Tape-in Extensions | Remy | Adhesive strips | 6-8 weeks | High |
| Weft Extensions | Remy | Sewn in | 6-12 weeks | Moderate to High |
| Micro-link Extensions | Remy | Loop and bead | 2-4 months | High |
Customer Service Insights
Customer service is a critical aspect of any shopping experience. Reviews on Trustpilot and Scam Detector highlight the contrasting experiences customers face:
Positive Aspects
- Responsive Support: Some customers report positive interactions with customer service, describing representatives as helpful and responsive.
- Resolution of Issues: When problems arise, a number of reviews indicate that customer service representatives have quickly resolved complaints, often sending replacements for faulty products.
Areas for Improvement
- Response Times: A significant number of reviews express disappointment in the slow response times of customer support, with some customers stating they received no replies at all.
- Order Tracking: Customers have noted issues with tracking their orders, leading to confusion and frustration.
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Conclusion
In summary, That Hair Co offers a variety of hair extensions that have garnered mixed reviews. While many customers appreciate the quality and blendability of the extensions, issues with order fulfillment and customer service have been highlighted as areas needing improvement. Before making a purchase, it’s advisable to weigh both the positive and negative reviews, particularly those found on Trustpilot and Scam Detector.
FAQ
What types of hair extensions does That Hair Co offer?
That Hair Co offers several types of hair extensions, including halo, clip-in, tape-in, and weft extensions, catering to various needs and preferences.
Are the extensions from That Hair Co easy to apply?
Halo extensions are particularly easy to apply, while clip-ins are also user-friendly. Tape-ins and wefts may require professional application.
What is the return policy for That Hair Co?
That Hair Co has a return policy that allows easy returns within a specified period, but it’s important to check their website for specific terms.
How long do That Hair Co extensions last?
The duration of wear varies by type; clip-ins are temporary, while tape-ins and wefts can last several weeks with proper care.
Can I dye or style That Hair Co extensions?
Many extensions are made from Remy hair and can be dyed or styled, but it’s essential to follow care instructions to maintain quality.
What should I do if my order doesn’t arrive?
If your order doesn’t arrive, it’s advisable to contact customer support for assistance and to check your order tracking information.
Are That Hair Co extensions suitable for all hair types?
While many users find the extensions blend well with various hair types, results can vary, so it’s advisable to choose extensions that match your hair texture and color.
What is the best way to care for That Hair Co extensions?
Proper care includes gentle washing, using sulfate-free products, and avoiding excessive heat to maintain the quality and longevity of the extensions.
Do That Hair Co extensions come with a warranty?
Some extensions may come with a warranty or guarantee, but it’s best to review specific product details on thathair.co.
How can I contact That Hair Co customer service?
You can reach customer service through the contact information provided on their website, typically via email or phone.
